What is the ClearWriter online course library?
How will ClearWriter benefit me?
What is the free Tip of the Week, and how can I sign up?
What software and hardware will I need?

How much does a subscription to ClearWriter's online course library cost?
How do I sign up for ClearWriter's online course library?
How do I pay for ClearWriter?
How will I receive confirmation of my registration?
What is your privacy policy?
What are your terms of use?

How long are the courses?
What if my answer differs from the recommended solution?
How do I track my progress?
Why doesn't ClearWriter score my answers?
How can I contact someone for help?
Are completion reports available?

I can't log in—what could be the problem?
I'm having technical problems with the Website—what do I do?

Who are Communications Development's clients?
What other products and services does Communications Development offer?
How do I contact someone at Communications Development?

What is the ClearWriter online course library?
ClearWriter online training is a three-part system of tools, training, and resources that improves writing immediately. It shows you how to structure your thoughts, express your ideas, refine your presentations. Indexed and searchable writing tips—including help for report or presentation outlines, paragraph models, sentence structures, and simple editing techniques—are at your fingertips. And ClearWriter is flexible. Using the Internet's up-to-the-minute delivery technology allows us to update, expand, and tailor ClearWriter's content.

How will ClearWriter benefit me?
ClearWriter reduces the time writers spend writing and the time audiences spend reading—increasing comprehension and retention. If you communicate your thoughts on paper or online, ClearWriter will help you learn skills to dramatically improve the impact, clarity, and quality of your writing.

What is the free Tip of the Week, and how can I sign up?
Tip of the Week provides techniques proven to increase the speed, ease, and quality of your writing. Use the signup box on the ClearWriter home page to register.

What software and hardware will I need?
If you can access the Internet, you can use ClearWriter's online course library. You should have at least a 28.8 modem and Internet Explorer® 4.1 or Netscape® 4.5 (or above). Javascript, Java®, and browser cookies must be enabled. In addition, you'll need a monitor with at least 800 x 600 screen resolution. The only plug-in you will need is the Adobe® Acrobat® Reader, available as a free download.

If you are using Windows® XP, you might need to download Java from Sun®, since newer versions of Windows no longer include it. Java is available for free from http://www.java.com/en/download/windows_automatic.jsp. Without Java enabled, the exercises in ClearWriter will not load properly.

How much does a subscription to ClearWriter's online course library cost?
ClearWriter is powerful—and will continue to improve. The training courses are ClearWriter's most advanced components. Your subscription gives immediate access to all improvements as they become available. ClearWriter is just $99.95 for an annual subscription! For volume pricing, please email sales@clearwriter.com or call us at 202.721.0354 or 1.800.230.4204. A representative will be in touch soon.

How do I sign up for ClearWriter's online course library?
Single-user licenses can be purchased online. If you would like a multi-user license, please email sales@clearwriter.com or call us at 202.721.0354 or 1.800.230.4204. A representative will be in touch soon.

How do I pay for ClearWriter?
We accept Mastercard, Visa, American Express, checks from U.S. banks, and money orders. Individual users can pay online with a credit card when they purchase. For multi-user licenses, please email sales@clearwriter.com or call us at 202.721.0354 or 1.800.230.4204. A representative will be in touch soon.

How will I receive confirmation of my registration?
After you sign up for ClearWriter, you will receive an electronic receipt on your web browser confirming your registration. You will also receive an email welcoming you to ClearWriter.

What is your privacy policy?
View our privacy policy.

What are your terms of use?
View our terms of use.

How long are the courses?
Each of the four main course areas requires 2–3 hours to read the techniques and complete the exercises.

What if my answer differs from the recommended solution?
There are many different—and correct—ways to write or edit a document. If your answer differs from ClearWriter's recommended solution, compare the two and see if your answer demonstrates the principle of the exercise.

How do I track my progress?
ClearWriter's online course library automatically tracks your progress; to see which lessons you have completed, login and click on "progress."

You can resume a course where you left off by clicking "continue" on the Writer's homepage (after the login) or "Continue where you left off" on the training page.

Why doesn't ClearWriter score my answers?
There are no right and wrong answers, only recommended solutions. You will be asked to evaluate your performance at the end of each course.

How can I contact someone for help?
As part of a license, learners receive support via email. Send your question to support@clearwriter.com, and we'll get back in touch as soon as possible.

Are completion reports available?
Administrators can review all available progress reports for students under their license. Students can request a certificate of achievement on completing all four courses.

I can't log in—what could be the problem?
If you are having problems logging into ClearWriter's online course library:

You may not be using the correct upper and lower case letters in your password (which is case-sensitive).

You forgot your username or password. Please contact us so that we can help you retrieve it.

Your browser is not set to accept cookies. Please enable cookies in your browser settings before attempting to use ClearWriter. Enabling cookies varies by browser and version.

In Internet Explorer, for example, the cookies function is under the Tools --> Internet Options --> Privacy tab. Click the “Advanced” button. "First Party cookies" and "Always allow session cookies" should be selected. You can also click on "Sites" and see a list of web addresses for which you have blocked cookies—make sure ClearWriter is not on the list.

In Netscape 7 Edit --> Preferences is the starting point for enabling these functions. The cookies settings are under Privacy & Security --> Cookies (this should be set to any of the options except for "Disable cookies"). The "Popup Window Controls" should allow popups. For help with any of these situations, or one not listed, please email support@clearwriter.com.

I'm having technical problems with the website—what do I do?
Please email us at support@clearwriter.com. We'll get back in touch as soon as possible.

Who are some of Communications Development's clients?
To see how organizations have used ClearWriter, visit out Clients page.

What other products and services does Communications Development offer?
Communications Development has created powerful communication packages for a wide range of organizations. We have helped plan, write, edit, design, and manage the production of thousands of books, reports, brochures, newsletters, and corporate identity and communication pieces—on paper, online, and on CD-ROM. And we have trained hundreds of managers, academics, economists, and other professionals to improve their writing. See the Communications Development website for more information.

How do I contact someone at Communications Development?
Please email sales@clearwriter.com. Or send inquiries to:
Communications Development Incorporated
Seventh floor
1808 Eye Street, NW
Washington, DC 20006
Telephone: 202.775.2183
Fax: 202.775.2135